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Located in Ontario, California, the CTK USA Fulfillment Center is a large-scale logistics facility built to balance efficiency, structure, and speed.
It spans approximately 10.8 acres and offers over 250,000 sq ft of warehouse space.

With 40 loading docks, the facility is designed to handle high inbound and outbound volumes efficiently.
It also provides storage capacity for 22,000 pallets and more than 50,000 storage locations, enabling stable and efficient management of large inventories as well as a wide range of SKUs.

In this article, we take a closer look inside the fulfillment center and walk through the end-to-end process that ensures orders are processed accurately and delivered quickly.

What is Fulfillment?

Fulfillment is a core logistics function that efficiently manages the entire process
—from inventory management and order processing to shipping support—to ensure orders are handled accurately and delivered on time.
By working closely with carriers, fulfillment centers provide real-time tracking and proactive updates, creating a smooth and reliable delivery experience for customers.

Fulfillment that connects every business model

CTK USA is a multi-purpose fulfillment center that provides efficient, end-to-end logistics solutions tailored to different business models.
For both B2B and B2C brands, CTK USA integrates seamlessly with major sales platforms
such as Shopify, Amazon, Magento, eBay, ShipStation, and Pipe17, making it easy to manage orders across channels.
With smooth operations and flexible support, we help businesses scale faster in the digital marketplace.

Multi-channel Integration Diagram

Top-level security

At the CTK USA Fulfillment Center, CCTV cameras are installed at every packing station and throughout the facility
to ensure a safe working environment and to closely monitor operations so every step follows the plan accurately.

Step-by-step tracking system

CTK USA uses an advanced inventory management system to monitor stock levels in real time.
Inventory is tracked accurately through barcode scanning and inventory software, and every product and rack is labeled with a barcode.
Each item is scanned immediately whenever it moves to a new location or advances to the next fulfillment step.

The core of customer experience: Speed, Trust, and Transparency

An efficient order fulfillment process directly improves customer experience by ensuring fast order processing and on-time delivery.
Customers highly value the ability to track orders in real time and receive proactive status updates. By prioritizing speed, reliability, and transparency,
a fulfillment center plays a critical role in strengthening overall customer experience and building long-term customer loyalty.

Cosmetics Quality Control

Cosmetics-focused inventory & quality control

Cosmetics require precise inventory and quality control due to their product characteristics.
CTK USA maintains stable outbound quality through standardized checks across the entire process—
from FEFO (first-expired, first-out) by expiration date and lot/batch-level control, to batch traceability and protective handling for fragile items during packing.

What sets CTK USA apart

The CTK USA Fulfillment Center is built around three core strengths: scalability, customized service, and omnichannel.
We can scale operations up or down based on demand, deliver services tailored to each customer’s needs, and support smooth integrations across multiple sales channels.
Language is no longer a barrier—because communication between senders and receivers stays consistently connected end-to-end through our one-stop platform.

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