FAQ

Q. What is the development process through CTK CLIP?

A. 

Please check the flow chart bellow.

Q. What is the lead time for product development?

A. 

It depends on your launching location, but normally it takes about 3 to 6 months at the minimum.

Q. When can I expect to receive feedback on my inquiries?

A. 

We will try to get back to you within 24 hours of your inquiry through CLIP.

Q. What is the lead time for production?

A. 

After all the development and the tests are finished, procurement will be started upon PO. Normally, it takes about 3 months for the first production. In case of the re-orders, lead time can be shortened through further discussion.

Q. How do I request for samples?

A. 

Please click the products you want > click [Request Sample] >Add to [Sample Bag] > Fill out Address > Proceed to Pay.


Confirmation email will be sent usually within a few minutes of successful payment.

You may check the status of the sample by visiting [Track Sample].

Q. How long does it take to receive the requested samples?

A. 

When samples are ready to be shipped, you will receive a shipping confirmation e-mail.

You may check the status of the sample by visiting [Track Sample].


Sample Preparation : Max 2 weeks (depending on stock Q’ty)

Delivery : shipments will be shipped via FedEx, please note that shipments may be delayed beyond our estimations stated in the table due to COVID-19.

Q. Can I cancel an sample request after payment ?

A. 

Cancellation is only possible within the ""Cancellation Until "" indicated in the status of [Track Sample].

After the deadline, the [Cancel Payment] button disappears then cancellation is not possible.


If you would like to cancel, please clik [Cancel Payment] button ( [My clips] > [Track Sample] )

Refund will be made through the same payment method.

Q. Can I return or exchange sample ?

A. 

Based on the B2B service, the company shall provide the customized sample at the service level under the condition that the prescribed shipping cost and packing cost are borne by the member, which is incurred when providing the sample requested for the purpose of product development.

For the above reasons, exchanges, returns, and refunds are not possible.

But If you receive damaged products, please contact us with a photo within 7 days of receiving the product.

We will follow up as soon as possible.

Q. Can I recieve the actual package sample that I designed at PKG STUDIO?

A. 

It is possible if it is a package project with CTK.

Q. I want to know the possible decoration area for the each packages.

A. 

Please send us the inquries through CLIP. We will guide you with the deco area for each package.

Q. When I request for package samples, can I get it in different colors?

A. 

Our default samples are normally white or transparent. However, once you have been assigned to our sales manager, you can consult with them for a different colored sample.

Q. When I request for formula samples, can I get it in different colors?

A. 

We can only provide with our default color during the inquiry stage. Once the project officially starts, we can support you with different colors based on your bench color samples.

Q. What is the MOQ(Minimum order quantity) for the products

A. 

It depends on the products. Normally it is 5,000 ~ 10,000. For the products with "MOQ 1000" icon on the image, the MOQ is 1,000. We are preparing to launch a new section in CTK CLIP with much more MOQ 1,000 formula and package products.

Q. What is the price in different MOQs?

A. 

It depends on the products. Please send us an inquiry through CLIP.

Q. Can I just purchase the formula bulk?

A. 

It is possible, but please be sure to finish the compatibility test with the package you are tyring to use. Also, please check if the filling machine is compatible with the formula. We recommend you use CTK's full-service as we have formula and package experts who can guide you through each process.

Q. Can I develop products that are not listed in CTK CLIP?

A. 

Yes, it is possible. Please send us an inquiry through CLIP with your request. PIC will contact you for a benchmark sample and we can develop it from there.

Q. Is it possible to only develop the formula with CTK and use our own pakcage?

A. 

It is possible. There will be 5% handling charge for the package.

Q. Are there any charges for product development?

A. 

No. However, there can be a cancellation charge if the project is canceled in the middle.

Q. Do you produce OTC products in Korea?

A. 

Yes, we produce OTC products in Korea. If you need to produce it in USA, we can transfer the formula to our US factory for the final production (details will be communicated during the project development).

Q. What is PCR?

A. 

PCR stands for post consumer recycled, package produced with recycled plastic. If you need more information, please send us an inquiry through CLIP.

Q. I have selected the formula and package in CLIP. How do I proceed with label and unit carton next?

A. 

Once your inquiry is assigned to our sales member, PIC will contact you and guide you to the next process. CTK supports full-service so you don't have to worry about supplying other parts.

Q. What is OTC?

A. 

OTC stands for over the counter, general pharmaceuticals that you can purchase without doctor's prescription. In the USA, SPF products, acnes products and etc are considered as OTC products.

Q. What is the definition of Clean in CTK CLIP?

A. 

Clean beauty remains as one of the biggest macro trends in the market. With the all-time high demand for Clean Beauty, consumers are demanding more transparency, education, and improved navigation in the complex beauty landscape. CTK Clean complies with the Clean standards of general-purpose distribution channels to make your development easier and your consumers happier (ex : Sephora Clean).

Q. What is the range of colors of color cosmetics in CLIP?

A. 

Please send us the bench color samples. We can check with our lab to see if the bench color can be formulated.

Q. Can I pay in currencies other than US dollars?

A. 

For International delivery, we only accept US dolloars as payment currency. The actual amount of payment may differ from the price indicated in your Sample Bag depending on the USD exchange rate of your bank.